Privacy Policy Information

Atlasgate Global Trading Private Limited (“Atlasgate”, “Company”, “we”, “our”, or “us”) respects the privacy of individuals, customers, vendors, partners, and visitors who interact with our company, website, products, and services. This Privacy Policy describes how Atlasgate collects, uses, stores, and protects information obtained through its business operations, digital platforms, customer interactions, and service delivery across its business verticals including Electric Vehicles & Mobility, Power & Utilities & Renewables, Consumer & Lifestyle Goods, and Electronics & Accessories. By accessing our website, engaging with our services, purchasing products, or communicating with us, you agree to the terms described in this Privacy Policy.

Atlasgate Global Trading Private Limited operates as a trading, import-export, infrastructure, and technology services company, and in the course of its business operations, the Company may collect certain personal, business, technical, and transaction-related information necessary for conducting trade, providing services, managing transactions, and maintaining operational records. The information collected may include name, contact number, email address, company name, billing and shipping address, GST number, business registration details, and communication records, along with other information provided during inquiries, purchases, agreements, or service registrations. Additionally, when customers purchase products, use services, or utilize EV charging infrastructure, Atlasgate may collect transaction details such as order information, delivery details, charging session information, energy consumption data, billing and invoice records, payment transaction details, settlement records, and service or maintenance records.

When users visit the Company’s website or use digital platforms, Atlasgate may automatically collect certain technical information such as IP address, device information, browser type, operating system, website usage data, cookies, analytics data, approximate location data, and system logs for performance and security monitoring. This information is collected to improve website functionality, enhance user experience, maintain system security, and improve service delivery and infrastructure performance.

Atlasgate uses the information collected for legitimate business and operational purposes including responding to inquiries, processing orders, delivering products, providing EV charging services, managing infrastructure operations, processing payments, generating invoices, managing logistics and installations, providing customer support, sending service updates, OTPs, and operational notifications, improving products and services, conducting internal analytics and business planning, maintaining records, complying with legal, tax, import-export, and regulatory requirements, and preventing fraud or misuse of services. Atlasgate uses information strictly for business, operational, compliance, and service delivery purposes and does not sell or rent personal information to third parties.

Payments for products, services, and EV charging sessions are processed through authorized third-party payment gateways, banks, or financial service providers. Atlasgate does not store sensitive financial information such as credit card numbers, debit card numbers, CVV numbers, net banking passwords, UPI PINs, or banking login credentials. The Company only receives transaction confirmation details such as transaction ID, payment status, amount, and billing information required for accounting, invoicing, and service delivery purposes. Payment service providers process financial information in accordance with their own privacy and security policies.

Atlasgate may share information where necessary for business operations, including with payment gateway providers, banking partners, logistics and delivery partners, installation and service partners, EV charging station partners, technology platform providers, cloud hosting providers, auditors, consultants, legal advisors, and government authorities, customs authorities, regulators, or law enforcement agencies where required by law or regulatory compliance. Such sharing is limited to the extent necessary for service delivery, business operations, and legal compliance. Atlasgate does not share personal information for marketing resale or unrelated commercial purposes.

The Company takes reasonable technical and organizational measures to protect information from unauthorized access, misuse, loss, alteration, or disclosure. These measures include secure servers, network security systems, access control mechanisms, secure payment integrations, and system monitoring. However, no electronic transmission or storage system can be guaranteed to be completely secure, and users provide information at their own risk.

Atlasgate retains business records, transaction records, invoices, customer records, communication records, and operational data for as long as necessary for business operations, accounting and financial reporting, import-export documentation, tax compliance, legal and regulatory requirements, dispute resolution, contract enforcement, and warranty or service records. After the required retention period, information may be archived or securely deleted in accordance with Company policies and applicable regulations.

Our website may use cookies and analytics tools to improve website functionality, analyze traffic, understand user preferences, and enhance user experience. Users may choose to disable cookies through their browser settings, although some features may not function properly without cookies enabled.

Our website or services may contain links to third-party websites, payment gateways, logistics providers, or external platforms. Atlasgate Global Trading Private Limited is not responsible for the privacy practices or content of such third-party services, and users are encouraged to review their privacy policies before sharing information.

Atlasgate Global Trading Private Limited reserves the right to update, revise, or modify this Privacy Policy at any time without prior notice. Updated versions will be posted on the Company’s website with the revised date, and continued use of the website or services after such updates constitutes acceptance of the revised policy.

For any questions regarding this Privacy Policy or data protection matters, you may contact Atlasgate Global Trading Private Limited at business@atlasgate-global.com or through the contact details provided on our website.